How Can We Help?

Whether you need an update on your order status, assistance with bespoke personalization, details on delivery timing, or advice on choosing the perfect gift, our concierge team is here to assist you.

Gifting concierge assisting with an order enquiry

Direct Assistance

We're here for every detail.

Please fill in your enquiry details and our team will review your request promptly. Most order queries are answered within one business day.

Order Tracking & EditsHave your order confirmation number ready for quicker assistance.

Direct Emailhello@auraribbon.com

Concierge HoursMonday–Friday, 9:00am–6:00pm EST

Full Name * Email Address * Phone Number * Order Number (Optional) Enquiry Type * Message *