1. Information We Collect
We collect information you provide directly when browsing our boutique, placing orders, requesting personalization, or corresponding with our gifting concierge. This may include:
- Contact details such as full name, email address, telephone number, and physical mailing address.
- Recipient delivery information provided for gift shipments.
- Order details, gift notes, engraving requests, and personalization choices.
- Account credentials and preference settings when an account profile is registered.
2. How We Use Information
The information we collect is utilized to provide an exceptional and thoughtful gifting service, including:
- Fulfilling and dispatching your orders and gift packages.
- Crafting bespoke personalization, custom ribbon notes, and bespoke engravings.
- Sending order confirmations, tracking notices, and concierge service replies.
- Maintaining and improving the functionality, safety, and presentation of our website.
3. Cookies & Local Storage
Our website utilizes cookies and browser local storage to enhance your browsing experience, remember shopping cart contents, maintain your preferred light/dark theme, and preserve language/direction settings. You can control or disable cookie preferences through your web browser settings at any time.
4. Payment Information
Payment transactions are processed through encrypted, industry-standard third-party payment gateways. Aura & Ribbon does not store full credit card numbers or sensitive verification codes on our servers. All financial transactions are handled securely by compliant payment processors.
5. Data Security
We implement technical, physical, and administrative safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. While no internet transmission can be guaranteed completely immune, we regularly update our protections to safeguard our patrons.
6. Third-Party Services
We share necessary information with trusted service partners solely to carry out order fulfillment and delivery operations (such as postal carriers and logistics partners), secure payment processing, and essential website hosting infrastructure. We do not sell or rent customer personal data to external advertisers.
7. Your Privacy Choices
You maintain control over your personal details. You may request to review, update, or remove your personal account information, or opt out of non-transactional marketing announcements by contacting our privacy team or using the unsubscribe link in our newsletters.
8. Data Retention
We retain personal information for the period necessary to fulfill order obligations, maintain accurate business records, comply with applicable accounting rules, and resolve disputes, after which details are securely archived or deleted.
9. Children's Privacy
Our website and gifting studio are directed toward adult shoppers. We do not knowingly solicit or collect personal information from children under the age of majority in their respective jurisdiction.
10. Policy Updates
We may periodically update this Privacy Policy to reflect changes in our studio practices, website capabilities, or operational requirements. Revised versions will be published on this page with an updated revision date.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Aura & Ribbon Concierge
24 Memento Lane, New York
Email: hello@auraribbon.com